Resources
Articles
Harvard Business School Working Knowledge - Handling Your Employees' "Exceptional Events." 2004.
Chapters
Argyris, Putnam and Smith. Action Science. The Ethnographic Approach to Intervention and Fundamental Change. Jossey Bass, 1985.
Denzin, Lincoln. Handbook of Qualitative Research, Second Edition. Referenced in chapter 33, Erve Chambers, "Applied Ethnography" Sage Publications, 2000.
Presentations
"Conversations with Masters" - Coaching Teleclass, Mobius Executive Leadership and Integral Consulting, November 2008.
"Micro-observation in Behavioral Coaching" April 2008, Mobius Launch Conference, Boston MA
"Understanding Exceptional Events" February 2004, Women in E- Publishing, MIT